top of page

PRIVACY
POLICY

Simlanga Services respects your privacy and is committed to protecting your personal information. This policy explains how we look after your personal data when you visit our website (wherever you visit from), and outlines your privacy rights and how the law protects you.

​

1) Purpose of this Policy

This policy describes how Simlanga Services collects and processes your personal data through your use of this website, including data you provide when you send us an enquiry, book a consultation, subscribe to updates, or become a client.
Our services and website are intended for adults. We do not knowingly collect data about children.

Please read this policy together with any other privacy or fair-processing notice we may provide on specific occasions. This policy supplements those notices and is not intended to override them.

​

2) The Data We Collect

We may collect, use, store and transfer the following categories of information:

  • Identity Data – first name, last name, company name, job title.

  • Contact Data – email address, telephone/mobile number, billing/delivery/physical address.

  • Transaction Data – details of services purchased or requested.

  • Technical Data – IP address, browser type/version, time zone, operating system, device information, and related technology used to access the site.

  • Profile Data – service preferences, feedback, survey responses.

  • Usage Data – information about how you use our website and services.

  • Marketing & Communications Data – your preferences for receiving marketing and how we should contact you.

  • Third-party Links – our website may contain links to third-party sites, plug-ins or applications. Clicking those may allow third parties to collect your data. We do not control those sites and recommend reading their privacy policies.

​

We also create Aggregated Data (statistical or demographic data). Aggregated Data is not personal data unless combined with your personal data so that it can identify you.

​

We do not collect special categories of personal data (e.g., health, biometric, religion) nor information about criminal convictions/offences.

​

3) How We Collect Your Data

  • Direct interactions – when you complete forms, request information, book consultations, sign engagement letters, or correspond with us by phone, email or via our website.

  • Automated technologies – we use cookies and similar technologies to collect Technical and Usage Data as you interact with the site (see our Cookies Policy).

  • Third parties – analytics providers and service platforms that help us operate our website and business.

​

4) Why We Use Your Data (Lawful Basis)

We process your data to:

  • Provide and operate our HR and labour-law services.

  • Manage our relationship with you (enquiries, bookings, engagements, invoicing).

  • Provide ongoing client support and updates.

  • Verify identity for security and regulatory purposes.

  • Process and confirm payments.

  • Assess and respond to instructions, queries and requests.

  • Keep accurate records, audit logs and back-ups.

  • Meet legal, regulatory and reporting obligations.

  • Send service-related notices and, where permitted, marketing communications (you can opt out at any time).

  • Improve our services through aggregated analytics.

​

Our lawful bases include performance of a contract, legitimate interests (to run our business and provide services), consent (for certain marketing/optional cookies), and legal obligation.

​

5) How We Store and Share Your Data

Our website is hosted on the Wix.com platform. Your data may be stored through Wix’s data storage, databases and general applications on secure servers behind a firewall.
We may also store client files in our CRM and on secure cloud storage (e.g., OneDrive) with reputable backup providers.

​

We may share data with:

  • Service providers who process data on our behalf under contract (e.g., IT, CRM, email, payment and analytics providers).

  • Professional advisers (legal, accounting) where necessary.

  • Authorities or regulators where required by law.

  • Third parties you authorise us to engage with on your behalf (e.g., during dispute resolution or representation).

​

International transfers: where we transfer data across borders, we do so in compliance with applicable laws (including POPIA and, where relevant, GDPR) and with appropriate safeguards.

​

6) Communications

We may contact you about your account, bookings, invoices, feedback, surveys, service updates and legal notices. We may communicate by email, telephone, SMS or post.

​

7) Cookies

We use first-party and third-party cookies to improve site performance and understand usage. You can manage or refuse non-essential cookies via your browser or our cookie banner. Some features may not function correctly if certain cookies are disabled. See our Cookies Policy for details.

​

8) Your Choices (Consent & Opt-out)

You can withdraw consent or opt out of marketing at any time by emailing info@simlanga.co.za or using the unsubscribe link in our emails.

​

9) Data Security

We use appropriate technical and organisational measures to prevent unauthorised access, loss, misuse or alteration of your personal data. Access is limited to personnel and processors with a business need and subject to confidentiality obligations. We maintain breach-response procedures and will notify you and any applicable regulator where legally required.

​

10) Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, including legal, tax, accounting and reporting requirements. We may retain data longer in the event of a complaint or reasonable prospect of litigation. Retention periods are determined by the nature/sensitivity of the data, risk of harm, purposes of processing, and legal requirements.

​

11) Your Legal Rights

You may have the right to:

  • Access your personal data.

  • Correct incomplete or inaccurate data.

  • Erase your data where there is no lawful reason for continued processing.

  • Object to processing based on legitimate interests, and to direct marketing.

  • Restrict processing in certain circumstances.

  • Withdraw consent where processing is based on consent (this will not affect prior lawful processing).

​

To exercise your rights, contact us using the details below. We may need to verify your identity.

​

12) Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date.

​

13) Change of Purpose

We will use your personal data only for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose. If we need to use it for an unrelated purpose, we will notify you and explain the legal basis.

​

14) Contact Us

If you have questions about this policy, our practices, or wish to exercise your rights:

Simlanga Services (Pty) Ltd
Email: info@simlanga.co.za
Telephone: 079 391 5385

bottom of page